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Privacy Policy
Effective Date: 03/23/2024
Point Home Services LLC ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, billing address, and payment information.
- Usage Data: Information about how you interact with our website, including IP addresses, browser type, and referring pages.
- Service Data: Information about the services you request or schedule through our platform.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide and improve our cleaning services.
- To process payments and manage billing.
- To send service confirmations, reminders, and marketing communications (with your consent).
- To respond to your inquiries and customer service requests.
3. How We Protect Your Information
We implement industry-standard security measures, including encryption and secure servers, to protect your personal information. However, no data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with third parties only in the following circumstances:
- With service providers who assist us in operating our website and services (e.g., payment processors).
- As required by law, such as in response to a subpoena or government request.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Withdraw consent for marketing communications at any time.
- Object to the processing of your personal information for legitimate business purposes.
6. Cookies and Tracking Technologies
We may use cookies and other tracking technologies to improve user experience and analyze website traffic.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the "Effective Date" will be updated.
8. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
- Email: info@pointhomeservices.com
- Phone: +13239900938
Terms and Conditions
Effective Date: 03/23/2024
These Terms and Conditions govern the use of the services provided by Point Home Services LLC ("we," "us," "our"). By using our services, you agree to the following terms:
1. Services Provided
We offer both residential and commercial cleaning services. The scope of services provided will be detailed in the service agreement or booking confirmation.
2. Booking and Scheduling
Bookings must be made through our website or by phone. By scheduling a service, you agree to provide accurate and complete information, including your contact details and the scope of cleaning services.
4. Cancellation and Rescheduling
- You may cancel or reschedule your service up to 24 hours before the scheduled booking time without penalty.
- Cancellations made less than 24 hours before the service will incur a [cancellation fee] or be subject to full charges for the service.
5. No Refunds
Once a service has been completed, no refunds will be provided. If there is an issue with the service provided, please contact us within 48 hours, and we will work with you to resolve the matter.
6. Service Guarantees
We strive to provide the best cleaning services. If you're not satisfied with the cleaning, please notify us within [specified time frame] so that we can re-clean the affected areas at no additional charge.
7. Limitation of Liability
We are not liable for any damages to your property unless caused by negligence or improper conduct by our staff. Our liability is limited to the cost of the services provided.
8. Indemnity
You agree to indemnify and hold harmless Point Home Services LLC, its employees, and contractors from any claims, damages, or liabilities arising out of your use of our services.
9. Modifications
We may update these Terms and Conditions from time to time. All changes will be posted on our website, and the "Effective Date" will be updated.
10. Governing Law
These Terms and Conditions are governed by the laws of the United States, without regard to its conflict of law principles.
Refund and Cancellation
Effective Date: 03/23/2024
1. Cancellation Policy
- 24-Hour Notice: Cancellations or rescheduling must be made at least 24 hours before the scheduled service.
- Late Cancellations: If you cancel or reschedule within 24 hours of your booking, you will be charged [cancellation fee or full service cost].
- Cancellations can be made by contacting us via phone or email at least 24 hours prior to your appointment.
2. Refund Policy
- No Refunds After Service: Once our services are rendered, no refunds will be provided.
- Disputes: If you are dissatisfied with our service, please contact us within [48 hours] of completion, and we will assess your concerns. We may offer a re-clean of the affected area at no additional charge, but no refunds will be issued.
3. Service Guarantee
If you are not completely satisfied with the service provided, please notify us within 48 hours so we can schedule a follow-up cleaning to address any concerns.
4. Payment
All payments must be made in full at the time of service. We accept the following methods of payment:
Credit and Debit Cards, Cash
Checks, ACH transfers(Authorization needs to signed by the owner of bank account)
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